Privacy Policy

Information We Collect

When you use nivaloryphexa's financial planning platform, we collect various types of information to provide you with personalised services. This includes personal details you provide directly, such as your name, email address, phone number, and financial information relevant to your planning needs.

How We Use Your Information

Your information helps us deliver tailored financial planning services and improve your experience with nivaloryphexa. We use this data to create personalised financial recommendations, process your requests, and maintain the security of your account.

We also analyse usage patterns to enhance our platform's functionality and develop new features that better serve your financial planning needs. Communication data helps us provide better customer support and keep you informed about important updates to your account or our services.

Data Protection and Security

Access to your information is strictly limited to authorised personnel who need it to provide our services. We maintain physical, electronic, and procedural safeguards that comply with UK data protection regulations. Regular security assessments ensure our protection methods remain current with evolving threats.

Your Rights Under UK Law

Under UK data protection legislation, you have significant rights regarding your personal information. You can request access to the data we hold about you, ask for corrections to inaccurate information, or request deletion of your data in certain circumstances.

Data Sharing and Third Parties

We don't sell your personal information to third parties. However, we may share limited data with trusted service providers who help us deliver our financial planning services. These partners are contractually bound to protect your information and use it only for specified purposes.

In some cases, we may need to share information with regulatory authorities or law enforcement agencies to comply with legal requirements. We'll only do this when legally obligated and will limit disclosure to what's strictly necessary.

Data Retention

When retention periods expire, we securely delete your information using industry-standard methods. You can request early deletion of your data, though we may need to retain certain information to meet regulatory requirements or resolve disputes.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your browsing experience and analyse site usage. Essential cookies are necessary for the platform to function properly, while analytical cookies help us understand how visitors interact with our services.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of some features on our platform. We don't use cookies for advertising purposes or share cookie data with advertising networks.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our platform. We encourage you to review this policy regularly to stay informed about how we protect your information.

Minor updates, such as clarifications or formatting changes, may be made without specific notification. The date of the last revision will always be displayed at the bottom of this policy.